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Web Ticket Terms & Conditions

Online Credit / Debit Card Purchase

General Information

Domestic Passengers may arrive at the airport at least 90 minutes prior to your scheduled departure time. International passengers may arrive at the airport three (03) hours prior to your scheduled departure time. When going through security, please have your National Identity Card (CNIC) or valid Passport along with printed copy of web-ticket before entering airport restricted area for necessary verification.

CREDIT / DEBIT CARD used for Web Ticketing purchase(s) should be available & presented for verification at the time of Airport check-in or at PIA Ticket Offices for change of booking.

Terms and Conditions

  1. A passenger who has made online booking(s)/Ticketing (whether for his/her travel alone or for a group of persons traveling with him/her) using his/her own credit / debit card is required to be a part of traveling party.
  2. Customers must present the credit / debit card used for online purchase, National Identity Card or Passport along with printed copy of web-ticket to PIA airport check-in staff at the time of check-in.
  3. Customers may get desired changes in reservations upon verification of original credit / debit card used for online purchase, National Identity Card or Passport along with printed web ticket at PIA ticket offices and payment of all applicable charges through same card (which was used to purchase the ticket). Re-routing & splitting online reservations are not allowed. (contact ).
  4. If passengers wish to take refund, he/she must cancel the reservation through PIA Contact Center at 111-786-786 (or International Toll Free numbers) and send an e-mail to PIA web refund unit at with web ticket receipt and last four digits of credit / debit card.
  5. Pakistan International Airlines reserves the right to deny boarding who does/do not comply with PIA’s laid-down policies/requirements without any liability accruing to Pakistan International Airlines whatsoever.
  6. Please contact your Credit / Debit card issuing bank in case of any additional charges in your statement or rejection of online transaction.
  7. All discounts on selected international routes for students, senior citizens and blind passengers are offered at PIA ticket offices only.
  8. Terms and conditions and/or other information including but not limited to penalties, free baggage allowances, refunds and changes in reservations provided through this website may be updated, amended, changed or removed by PIA at anytime and without further notice to you. In case of any conflict, the airline’s viewpoint shall prevail with respect to the above.
  9. By using PIA’s web ticketing service you agree to be bound by the latest version of such terms/conditions/information & documents.
  10. Customers may alternatively access our website link Booking Conditions for updated information pertaining to cancellations, changes in reservations & baggage allowance.
  11. Please ensure that you re-read and review the terms/conditions/information & documents every time you use PIA’s web ticketing services.
  12. PIA Branded Fares, please review Conditions and Penalties before proceed.
  13. Applicable advance tax applied on domestic tickets is non-refundable.

 

For details of Web Discounted Flights, please click here.

Your cooperation will be appreciated for your own security and prevention of Credit / Debit card fraud.

Change of Booking

  • Change of booking is allowed on Web tickets (*Conditions apply).
  • Web tickets are Non-transferable, Non-endorsable & Non re-routable.
  • All un-utilized Web Tickets are acceptable for refund as per PIA refund policies (*Conditions & Charges may apply).
  • Please review Condition and Penalties pertains to refund and change of booking applicable on PIA Branded Fares.

Please remember to carry the following documents at Airport for verification at the time of Check-in:

  1. Original Credit / Debit Card used for Web Ticket Purchase.
  2. Computerized National ID Card (CNIC) or valid Passport.
  3. Printout of Web ticket receipt or E-ticket confirmation receipt sent to passengers email address.

Online Temporary Booking

General Information

Bookings made online are temporary and must be purchased from nearest PIA Ticket Office. Please visit nearest PIA Ticket office along with system generated booking confirmation email (sent to your email address at the end of online booking) or print a copy of itinerary upon completion of booking, to make the payment and avoid cancellation. Please note that the reservation will not be considered as confirmed unless a valid ticket is purchased.

These temporary web booking must be purchased from nearest PIA Ticket Office to avoid cancellation within the applicable time limit. Inorder to check the applicable Ticketing Time Limit of your booking, please click My Booking and enter your Web Booking Reference (PNR) or customers may also call at PIA Contact Center for further assistance.

Terms and Conditions

  1. The fare is not guaranteed until purchase confirmation is attained.
  2. Check-in closes 30 minutes prior to scheduled departure for domestic flight(s), one (01) hour prior to scheduled departure for International flight(s).
  3. Travel agents are not allowed to issue tickets against bookings made online.
  4. Discounts approved on selected international routes for students, senior citizens and blind passengers are offered at PIA Ticket offices only.
  5. Terms and conditions and/or other information including but not limited to penalties, free baggage allowances, refunds and changes in reservations provided through this website may be updated, amended, changed or removed by PIA at anytime and without further notice to you. In case of any conflict, the airline’s viewpoint shall prevail with respect to the above.
  6. By using PIA’s web ticketing service you agree to be bound by the latest version of such terms/conditions/information & documents.
  7. Please ensure that you re-read and review the terms/conditions/information & documents every time you use PIA’s web ticketing services.
  8. Customers may access our website link Booking Conditions for updated information pertaining to cancellations, changes in reservations & baggage allowance.
  9. Web discounts are not applicable for temporary online bookings and where ticket purchase is made through PIA Ticket Office.
  10. PIA Branded Fares is saleable through www.piac.com.pk via credit/debit card purchases only. (*Conditions Apply)
  11. PIA Branded fares are not available at PIA Ticket Offices as well as on the temporary bookings made.
  12. Facilitation charges will apply at PIA Ticket Office in addition to the fares quoted on website for temporary bookings.

 

For any further inquiry, please feel free to call our toll free phone numbers, depending upon your location:

  • Domestic Queries Only – 111-786-786
  • USA/Canada Queries – 1-800-578-6786
  • UK Queries – 800-587-1023
  • Saudi Arabia Queries – 800-844-0524
  • U.A.E Queries – 8000-441-1270.
  • France Queries – 0800-90-5350.
  • For Web Ticket query email to
  • For Refund Process email to

Important Links

Conditions of Contract & Other Important Notices

Conditions & Penalties