pia - great people to fly with

Traveler’s Guide

IMPORTANT INFORMATION FOR PIA PASSENGERS

  • Passenger should reach airport:
    Minimum 2 hours before departure time for domestic flights &
    Minimum 4 hours before departure time for international flights
    due to intensive security arrangements at airports.
  • Counters will be strictly closed 01HR before the departure time.
  • No wheel chairs requests will be entertained at check-in counter less than 01 hr 15 min prior to departure time.
  • Only 01 piece of hand carry allowed of weighing 7kgs.
  • No liquids/Gels/Perfumes/Creams allowed in your hand carry, otherwise security will confiscate these items.

(For USA and Canada only), the free baggage allowance will be two pieces of 28 KGs each for business and two pieces of 23KGS each for economy cabin, overall dimensions not to exceed 62 inches (Length+Width+Breadth).

(Note: This facility is not applicable on other airline sector. On other carrier free baggage allowance is two pieces of 23 KGs each or maximum allowed by that specific carriers for interline traffic)

  • Boarding gates will be closed for all passengers 30 mins before the departure time, failure to report there will result in off loading of your bags.
  • Passengers only are allowed to go in to the check-in areas. But passengers who need special assistance will be allowed only 01 person to go with them.
  • Please make sure you read this information and comply with them to avoid any mishandling/disruption/inconvenience.

Information for Passengers Traveling To/ From U.S.

The United States Department of Transportation’s (US DOT) Final Ruling on Non-Discrimination on the Basis of Disability in Air Travel applies to all our flights to and from the US. We comply with all regulations contained in USDOT 14 CFR Part 382.

The following information may help if you have a complaint or concern regarding discrimination, accommodations or services in relation to your rights as a passenger with a disability.

Final Ruling on Non-Discrimination on the Basis of Disability in Air Travel

Recent amendments to 14 CFR Part 382 introduced by the U.S DOT’s Final Ruling on Non Discrimination on the Basis of Disability in Air Travel are applicable to foreign carriers operating flights to and from the U.S.

Copies of U.S DOT 14 CFR Part 382 can be obtained in the following ways:

Ask the Airport

A full copy of this ruling is available on request at our airports servicing the US.

By Telephone

For calls made from within the United States by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at:

  • (+1) 1-800-778-4838 (voice)
  • (+1) 1-800-455-9880 (TTY)

TTY

By telephone to the Aviation Consumer Protection Division at (+1) 202-366-2220 (voice) or (+1) 202-366-0511 (TTY).

Online

You can access the full text of the U.S DOT regulation 14 CFR 382 online.

By Post

Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave, SE, West Building, Room W96-432, Washington, DC 20590.

Information For Passengers Traveling Through UK

All passengers traveling through United Kingdom and holding the following documents require a Direct Air-side Transit Visa (DATV): Passengers traveling to USA

  • Alien resident card (green card) issued before 21st April,1998.
  • I-551 stamp (red color wet stamp). This stamp is issued to passengers whose alien resident card is under process.
  • Refugee passport. However, passenger doesn’t require DATV if also holding permanent resident card issued after 21st April,1998.
  • Transportation letter.
  • Letter of parole.

Passengers Traveling to European Destinations

  • Category “C” visa (visit visa)

Important information for UK passengers

Live Animals Live animals including dogs, cats, reptiles and household birds when properly crated and accompanied by valid health certificate entry permit and other documents required by countries of entry transit, will be accepted for carriage on PIA flight in the baggage holds only. The size of containers should not exceed the dimension 35” X 23” X 40” for carriage in the hold.

  • Lap dogs cats and household birds may not be allowed for carriage in the Cabin as per PIA policy.
  • Excess baggage charges are applicable at the time of check-in as per normal excess baggage charges for Live animals.
  • Pet is properly crated in a container not exceeding the dimensions of 12” x 18” x 16”.
  • Bird cage is covered by a piece of cloth while in the flights.
  • Live animals and pets for flights to Great Britain can only be accepted as cargo (unaccompanied baggage) with proper entry permit, Health Certificate and other required documents.
  • For Saudi Arabia Dog/Monkeys and other birds are only acceptable if prior clearance from government agencies in Saudi Arabia is taken. If not then PIA cannot accept Live animals for Saudi Arabia.

Note: The weight of accompanied animal/pet, when accepted including the weight of container, shall not be included in the free baggage allowance of the passenger. The passenger will have to pay the applicable excess baggage charges. e) Related Documents: IATA Airport Handling Manual

Carriage of Expectant Mothers

  1. At the time of booking/purchasing ticket, expectant mother/legally authorized person shall declare that she is in a family way/expectant mother is travelling.
  2. Once established, booking/reservation staff shall ensure expectant mother will be carrying valid documents i.e. MEDIF and Ultra Sound report.
  3. The permissible limit of pregnancy is up to 27 weeks i.e. expectant mothers shall not be accepted for carriage if they exceed this limit. Please ensure that their date of travel must not fall in the 28th week of pregnancy.
  4. Provision of ultra-sound report has been made mandatory to ascertain the gestational age of the fetus. This is in addition to the existing requirement of Medical Certificate.
  5. In case of non-provision of mandatory documents (i.e. ultra sound report and MEDIF), passengers will be politely refused.
  6. In case of connecting passengers arriving by other Interline Carriers, expectant mother will be allowed to continue their journey with the assumption that necessary checks have been carried out by other carrier.

GOLF KIT

Golf equipment to be accepted for domestic & international flights if carried in addition to Free Baggage Allowance then up to additional 15Kgs the special charge will be 06Kgs only. In case the Golf equipment is weighing more than 15Kgs, then it will be charged at the rate of 06Kgs for weight up to 15Kgs, any weight in excess of 15Kgs, normal per Kg excess Baggage rate will be applicable.

  • In Piece concept the charge for such golfing equipment if in excess of the normal checked baggage allowance shall be 50% of the applicable excess baggage charges i.e. 50% of unit charge.
  • If the Golf Equipment is included in checked baggage allowance, then no extra charge will be applicable.
  • If the passenger is carrying the golf equipment against his/her entitlement of FBA then no charge will be applicable.
  • International passengers holding tickets issued outside Pakistan and traveling on domestic route will not be allowed to avail this facility.
  • On international flights, the charge will be equal to the applicable charge as per applicable rate of IATA. Such charge shall be assessed when the articles (one golf baggage including one pair of golf shoes) are not included in the normal free baggage allowance for the class of service paid.
  • In Piece concept the charge for such golfing equipment if in excess of the normal checked baggage allowance shall be 50% of the applicable excess baggage charges i.e. 50% of unit charge.
  • When the articles mentioned in above paragraph are included in the free baggage allowance, any overweight resulting from such inclusion shall be assessed at above special charge or the normal baggage charges which ever is less.

 Advice from the Association of British Insurers

Advice from the Association of British Insurers is that, when adverse weather affects your flight you may be able to claim on your travel insurance. In the first instance, contact your tour operator, air carrier or airport before leaving for the airport to see if your flight is likely to be delayed or cancelled. If your airline, tour operator or the airport tells you to stay at home, it won’t invalidate your claim if you do not travel to the airport – you should not put yourself at risk by driving on dangerous icy or snowy roads.

  1. Delay – A cash sum will be paid after a specified length of delay, such as eight hours, up to a maximum amount set out in the policy.
  2. Missed departure – Should bad weather prevent you from getting to the airport, check with your travel insurer for advice.
  3. ‘Abandoned’ trip – Where cancellation or delay forces you to abandon your travel plans when leaving the UK, policies may also pay a lump sum.

REMEMBER – The extent and level of any cover will vary between policies, so check your travel insurance.

Special Assistance

Our employees are trained to assist our passengers with disabilities and we offer a wide variety of special assistance. To help us provide you with the services you require, please let us know how we can best assist you.

You can obtain information in advance regarding assistance we can offer either through this web site or by contacting our local reservation office. Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute aircraft switch, but we will do our best to accommodate your needs. On-board our aircraft, passengers with disabilities will be provided:

  • Assistance in moving to and from seats,
  • Help in preparation for eating,
  • Assistance in use of inflight wheelchair to and from the lavatory door.

Passengers with special needs can get information from

Special Assistance

If your complaint is not resolved to your satisfaction  you may refer it to the US Department of Transportation via any of the following means.

By telephone: Toll-Free Hotline for Air Travelers with Disabilities

1-800-778-4838 (voice)

1-800-455-9880 (TTY)

 

By telephone: Aviation Consumer Protection Division

202-366-2220 (voice)

202-366-0511 (TTY)

 

By mail: Air Consumer Protection Division

C-75, US Dept of Transportation

1200 New Jersey Ave., SE.

West Building, Room W96-432

Washington, DC 20590

 

You can obtain a copy of this regulation in an accessible format on their website:

transportation.gov/airconsumer/disability (Opens an external website in a new tab)