pia - great people to fly with

Passenger Handling Services Training

S.No Title Duration
Terminal Side Training
1 Basic Passenger Services 3 Weeks
2 Passenger Service – Refresher 3 days
3 Dangerous Goods Regulations (DGR) – Basic
(for Check-in Personnel)
1 Week
4 Mass & Balance 2 Weeks
5 Passenger Services Awareness 1 Week
6 Human Factors 2 days
7 IATA AIRLINE Customer Service 3 days
8 IATA STATION Management 2 Weeks
9 SSCI (Sabre Sonic Check in International) 3 days
Ramp Side Training
1 Dangerous Goods Regulations (DGR) Basic
for Load Planners
1 Week
2 Dangerous Goods Regulations (DGR) – Refresher 3 days
3 Loading/ Unloading 1 Week
4 Mass & Balance 2 Weeks
5 Ramp Safety & Human Factors – Basic 2 days
6 Ramp Safety & Human Factors – Refresher 1 day
7 Human Factors 2 days
8  

Ground Support Equipment Apprenticeship

3 Years
Baggage Side Training
1 Baggage Attendant Course 2 days
2 Baggage Handling 2 days
3 World Tracer Management – World Tracer
Management (WTM)
1 Week
4 World Tracer Management – World Tracer
Management (WTM) – Refresher
2 days

NOTE: All courses are developed as per IATA Manuals.

Reference: (Airport Operations, IATA DGR, IATA ULD Technical Manual, Ground Operations Manual, IATA AHM, Customer Service and IATA Passenger Resolution Manual)

Top