pia - great people to fly with

Passengers With Impairment

Passengers with hearing impairment

If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check in.

The assistance we can offer includes:

  • Meet and assist service to escort you to and from the aircraft.
  • Individual safety briefings.
  • Subtitles on our in-flight safety videos.
  • Priority boarding.

We do not require advance notification if you wish to bring onboard hearing aids, special headsets, audio-receivers or other battery operated assistive listening devices. These devices can be used during all phases of flight. If you plan to bring onboard a transmitting device, please advise us at least 48 hours in advance so we can ensure that it is compliant with our safety requirements.

*Please note that for safety and operational reasons, passengers will not be permitted to plug any assistive listening devices into the aircraft’s power supply and must instead supply their own power in accordance with all applicable regulations.

Passengers with visual impairment

If you require assistance during your flight with us, we recommend that you please let us know how we may best assist you at the time of your booking or during check in.

The assistance we can offer includes:

  • Meet and assist service to escort you to and from the aircraft.
  • Individual safety briefings.
  • Priority boarding.
  • Assistance inflight in moving to and from your seat.
  • Our cabin crew can read the menu to you prior to meal service and explain where all the food is placed on your tray.

If you use a cane or other assistive device, it may be carried in the aircraft cabin with you, provided it can be stowed under your seat or in the overhead compartment. The cane needs to lie flat on the floor and should not block any emergency exit or protrude into the aisle. You may ask our cabin crew for assistance in loading and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat. All such assistive devices will be carried free of charge.

Passengers with cognitive or developmental impairment

If you require assistance during your flight with us, we recommend that you please let us know how we may best assist you at the time of your booking or during check in.

While we strive to provide an exemplary level of service, it is not possible for us to arrange for passengers to be attended to at all times. Passengers who are unable to follow safety instructions should arrange their own safety assistant and passengers in need of continuous assistance or personal care should arrange their own personal care attendant.