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Social Responsibilities of PIA

IOSA Certification

PIA is proudly maintaining its IOSA Certification and thus IATA Registration since 2005. The IATA Operational Safety Audit Program is an internationally recognized and accepted system for assessing the operational management and control systems of an airline.
IOSA is based on industry proven quality audit principles and structured to ensure a standardized audit with consistent results. Airlines that meet all IATA Standards Manual (ISM) standards become registered with IATA as an IOSA Operator. IOSA Audit covers Organization and Management System, Flight Operations, Operational Control & Flight Dispatch, Aircraft Engineering & Maintenance, Cabin and Cargo Compartment Operations, Aircraft Ground Handling, Cargo Operations and Operational Security of the airline.
By virtue of PIAs IOSA Certification, PIA is able to ensure safety of passengers as well as employees.

EASA (European aviation Safety Agency)

EASA is the centerpiece of European Union’s strategy for aviation safety, promoting highest standards of safety and environmental protection within the aviation industry. Its primary task is to draft legislation and provide technical advice to the European Commission and to the Member States. EASA part-145 regulation is adapted by many aviation maintenance organizations.

PIA Engineering & Maintenance is among the very first group of Non-European organizations which qualified as EASA Part-145 approved maintenance organization back in April, 2004. This has enabled PIA to provide aircraft maintenance services to European registered aircraft.

The EASA Part-145 approval validity is subject to clearing surveillance audits being conducted on periodic basis by European auditors. PIA Engineering & Maintenance, has so far, successfully gone through six such audits. The approval’s renewal Audit is conducted after every two-year period.

PIA Engineering & Maintenance has not only cleared the renewal audit in March 2006, but has also got extension of their scope of approval which now includes the heavy maintenance on state-of –the-art Boeing 777 aircraft. The scope of approval also includes light and heavy maintenance of Boeing 747, Boeing 737, Airbus A300 and Airbus A310 aircraft including maintenance on most of their Components at Shop level.

Quality Management System (ISO 9001:2008) Certifications

At PIA, Customer Focus and Continual Improvement is embedded in the heart of each and every employee, right from the top to the bottom most cadre. To achieve this aim of enhancing its customer satisfaction, PIA has undertaken a number of pioneering initiatives throughout its history.The latest in this series of customer service initiatives is PIA achieving successful certification against the global benchmark standard ISO 9001:2008 for its entire chain of customer service activities. Starting from the Passenger Reservations and Ticket Sales / Cargo Sales, , then through to the Passenger Handling Services and finally culminating in the In-flight Cabin Services; the entire process has been carefully developed to meet the stringent requirements of ISO 9001:2008 Quality Management System Standards.

PIA achieved the initial ISO certification in the year 2006, and since then it is successfully maintaining all the certifications through regular independent management systems audits by accredited audit organizations.

Fire Safety-in the Workplace and at Home

PIA has made a number of arrangements to handle incidental fires and allied hazards. First Aid Fire Stations have been set up in Karachi, Lahore and Islamabad, and Fixed Fire Protection Systems have been installed at sensitive premises. PIA’s locations are equipped with portable fire extinguishers and a range of other fire safety devices. All the installed equipment is inspected regularly and maintained in accordance with international standards.
Fire Safety Courses are conducted regularly to equip employees with fire fighting skills and to impart critical knowledge of preventive measures. Fire Prevention Courses are also conducted at the Staff Township and PIA Model Schools so that employees and their families can take appropriate fire prevention measures at home.
PIA’s Corporate Safety & QA Division also actively engages in advocacy sessions to create awareness through print publications and sharing of experiences. Working in collaboration with the Fire Protection Association of Pakistan, PIA is committed to creating and promoting a culture of safety at a nation-wide level. The division’s future plans include running fire and safety awareness sessions at government and private schools.

Emergency Response Planning

Passenger care is an airline’s most crucial responsibility. Acknowledging the significance of Emergency Response Planning (ERP), PIA has set up a discrete section to handle emergencies. The Emergency Response Planning Section has developed an Emergency Response Manual and manages Emergency Response Center Teams, Field Teams, Family Assistance and Support Teams, and Volunteers. The ERP Section also trains volunteers in the areas of aircraft emergencies, rescue, basic first aid, and fire fighting to effectively respond to natural disasters.
Emergency Response Facilities include the computerized data storage of teams and volunteers with an automated emergency call out system. This software application also provides a technology supported callback system for contacting families of the affected.
PIA’s Emergency Response Planning Section hopes to contribute meaningfully towards national capacity building in the area of emergency management, through financial and human resource investments.

HSE (Health, Safety & Environment) Management System

PIA has been proactive in understanding the needs of time and has launched the Health, Safety & Environment (HSE) initiative. The objective of this program is to mature the airline’s HSE systems to a level which will eventually lead to OHSAS-18001 and ISO-14001 certification.
As part of this program, PIA conducts organization wide HSE trainings, development of HSE objectives, implementation of HSE system procedures and management reviews to assess the continual effectiveness of the HSE system. These accomplishments will make PIA a safer airline, paving the way for OHSAS and ISO certifications.